Until recently, small businesses have faced a variety of disadvantages when it came to competing with larger corporations; however, technology is helping to even the playing field. By employing basic technologies, small businesses can expand their customer base, reduce costs, and become more efficient.
One of the easiest and best ways a small business can take to take advantage of technology is through the adoption of Hosted VoIP phone service which is helping small businesses look and sound more professional overnight with little to no investment. Hosted VoIP provides business customers with a complete telephone service without requiring them to install and manage complicated, expensive equipment.
Hosted phone service provides high quality voice with powerful calling features typically not found with traditional phone service such as auto attendant, call forwarding, voicemail to e-mail, extension dialing, hold music and caller ID – and all for one monthly price. For only $24.99, TouchTone Communications offers customers unlimited calling in the U.S. and more than 18 international locations, in addition to over 20 calling features.
One highly regarded feature is Hosted VoIP’s auto attendant which automatically answers and directs incoming calls 24 hours a day. Calls can be routed to a number of destinations such as voice mailbox, an extension, or another telephone number (landline or cell phone) by simply pressing a button (for example: Thank you for calling Ralph’s Plumbing Supplies. Press 1 for Sales. 2 for Customer Service. To hear our hours of operation, press 3.). You can have multiple prompts and if you want, they can all go to the same place – the customer will never know! The one thing they will think though, is that you are a big, reputable and upscale company!
Hosted VoIP provides so many valuable features to businesses. I’ll post more on some of these features at a later date. Stay tuned!