Monday, July 28, 2014

Choosing the right Internet connection and speed for your business

The Internet connection and speed you choose for your business depends largely on several factors. In addition to speed and cost, you should also consider reliability, consistency and security. Keep in mind that pricing and availability vary greatly on location. Your Internet Service Provider (ISP) can advise you of the best and cost effective options.

Factors to consider:
  1. Employees / size of company
  2. What is your Internet being used for / what is your current usage?
  3. Does your company / staff use a lot of video and audio applications? Video and audio files are large, and transmitting them over a network uses a lot of bandwidth. As your company looks to use multimedia, it is important that you have adequate bandwidth to manage these large files.
  4. Do you use, or plan to use cloud solutions in the near future? When you are accessing cloud services, you will require a more robust Internet connection.
  5. Do you use, or plan to switch to VoIP? VoIP stands for Voice over Internet Protocol, and is commonly referred to as Internet phone service. VoIP technology allows users to make and receive calls using a high-speed Internet connection instead of a standard landline.  When making or receiving a VoIP call, sound (voice) quality can be affected if not enough bandwidth is available.  On average, each phone call will consume about 88kbps of upload and download bandwidth.  Not enough bandwidth may cause choppy or garbled calls and delayed audio.

Internet service types can be broken down into 3 main categories:

  • Dedicated Internet Access (DIA)
  • Multiprotocol Label Switching (MPLS)
  • Private Lines / Point to Point

Connection Types Available: 

  • DSL
  • Fixed Wireless
  • Ethernet / EoC / Fast Ethernet
  • T1
  • DS3
  • OC3
  • OC12
  • GigE
  • Cable
  • Satellite
  • Wireless
  • nxT1

DSL can satisfy most home offices and small businesses, but for companies that require more speed and reliability, an Integrated T1 is a more practical and cost effective option. It is highly flexible and could be used to run multiple services (such as voice and data) over the same line.

If you are connecting two or more locations, most companies opt for a Point-to-Point Private Line or MPLS network not only for cost purposes, but for security and reliability.

Here is a breakdown of some of the advantages of each type of Internet circuit. Your Internet Service Provider can discuss the most viable and cost effective options with you based on your requirements.  Speak with an Internet Specialist now.

Dedicated Internet Access (DIA)
Dedicated Internet Access provides congestion-free transmissions with speeds that range from 1.5 Mbps - 10 Gbps. DIA is a perfect solution for those businesses that require reliable Internet connectivity, but still want to leverage the cost advantages of using the public Internet. 

Connection Types Available

  • T1
  • n xT1
  • T3 , DS3
  • OC3, OC12, OC48
  • Fast Ethernet
  • Gigabit Ethernet


  • Reliable, high-speed Internet connectivity - 99.9% network availability guarantee
  • Pay one flat fee for unlimited usage
  • Supports growing demands for Internet access and data sharing
  • Get high-performance network quality and availability with service level agreements (SLAs).
  • Manage costs for service provisioning, bandwidth changes, and site development.

Multiprotocol Label Switching (MPLS) / VPN
MPLS offers customers a great deal of adaptability when it comes to network set up because it allows them to mix and match access types and speeds for each of their individual locations. This offers a significant cost savings, 10% to 25% over comparable data services (frame relay and ATM); and almost 40% for companies who add voice and video traffic. 

A VPN keeps data safe as it crosses the public Internet by using encryption. A MPLS VPN refers to a virtual private network that is built on top of a multiprotocol label switching network. MPLS VPN is deployed to create a secure connection between branch offices at different geographical locations.

Connection Types Available  

  • DSL
  • Fixed Wireless
  • Ethernet / EoC / Fast Ethernet
  • T1
  • DS3
  • OC3
  • OC12
  • GigE


  • Cost savings – Perfect for multi-location businesses and enterprises. MPLS allows for multiple access types and speeds for each of your individual locations to deliver the most cost effective Internet solution while maintaining performance, reliability, and security.
  • Private, safe and secure – A VPN keeps data safe as it crosses the public Internet by using encryption such as IP-Sec, PPP, or SSL
  • Flexible Routing – Customers can choose a CPE and managed router services, or they can maintain control over their own routing.
  • Improved performance – MPLS offers Class of Service (CoS) and Quality of Service (QoS) network-wide routing based on individual business requirements. Data can be split into different categories such as real time traffic, priority traffic, and low priority traffic.
  • SLA-Backed - Customers receive 99.9% uptime, network availability, packet delivery, latency, and jitter guarantees.

Private Lines
Private lines provide high-speed dedicated point-to-point connectivity for voice, data, and video applications. Private lines serve as secure options for companies looking to connect to the Internet, connect multiple locations, or interconnect data centers.

Connection Type Available

  • T1
  • DS3
  • OC3
  • OC12
  • Ethernet / Fast Ethernet
  • GigE circuits

  • No limitations due to network congestion
  • Guaranteed throughput
  • No restrictions based on time of day or day of the week
  • Constant and predictable latency
  • A secure, dedicated channel
  • A predictable price without usage based variations

Have questions, or would like a free quote, call 888-TOUCHTONE or e-mail

Wednesday, July 23, 2014

Job Listing: VoIP Engineer

Position:  VoIP Engineer    

Company:  TouchTone Communications – Whippany, NJ

Experience:  Mid-Senior Level

Job Function: Engineering

Employment Type: Full-Time     
Industry: Telecommunications

Job Description

Provide engineering support for TouchTone VoIP and TDM Networks across the U.S. This key position is responsible for technical operations support and performance management of all elements of the TouchTone Network. This position will be instrumental in assisting the company to deliver high levels of service availability.

Desired Skills and Experience

  • Must have a thorough understanding of call flows and signaling protocols which include SIP,   RTP, TDM including ISDN, DTMF and FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, etc.
  • Must have strong knowledge in the following: Sansay VSXi or similar VoIP Telephony, Lucent LCS or similar TDM experience, Cisco and Juniper data networking routers and switches.
  • STRONG KNOWLEDGE and combination experience of TDM - signaling PRI, CAS(DTMF), FXS/FXO, Data - LAN/WAN and VoIP - SIP/RTP.  
  • Demonstrated experience using Wireshark and other quality based IP tools used to monitor Jitter, Packet Loss, etc.
  • Knowledge of telecom principals and terminology, including DID and Toll Free numbers, LATA OCN and NPA/NXX.
  • Full understanding of VoIP architecture, including SIP and VoIP implementation.

About TouchTone Communications

Headquartered in Whippany, NJ, TouchTone Communications is a privately-held, debt free company established in 1993.  TouchTone provides nationwide voice, data and VoIP services, including Dedicated Voice and Data, Hosted PBX, Enterprise SIP, Call Center Termination, Conferencing, MPLS and Ethernet, and Switched LD services to residential, SMB, public sector enterprise, government and wholesale customers.  TouchTone is a facilities-based carrier offering services through its own proprietary network and through multiple Tier 1 networks, with major points of presence in Atlanta, Chicago, Los Angeles and Newark, NJ.  TouchTone prides itself on providing the highest quality service at the most competitive rates, while always maintaining highest levels of customer service. 

What We Offer

* High-energy atmosphere                * Work with a highly motivated and dedicated team

* Competitive salary                         * 401K

* Medical    Benefits                         * Generous PTO program

Send cover letter and resume to JOBS@TOUCHTONE.NET.

Thursday, July 17, 2014

Need to get the word out fast? An IVR solution can help!

Woman on Headset in Call CenterInteractive Voice Response (IVR) solutions are increasingly being implemented by both small and large businesses to improve overall customer experience and to cut costs.

An outbound IVR solution allows companies to deliver automated, personalized messages to hundreds of people quickly and inexpensively. Messages can be pre-recorded or event triggered. Event triggered messages can offer a wide range of options and/or require further action to be taken by the person answering the phone (for example, “Your appointment is scheduled for Monday, July 21. To keep this appointment, press 1. To reschedule, press 2.”). Responses can be collected through the phone’s keypad or though spoken words with voice recognition.

Common applications for outbound IVR applications include:

  • Appointment reminders
  • Payment reminders
  • Order statuses
  • Shipment notifications
  • Appointment confirmations
  • Account alerts
  • Shipment notifications
  • Surveys
  • Refills/reorders
  • Fundraising requests
  • Notifications and closings

Industries benefiting from IVR technology:

  • Financial
  • Airlines
  • Banks
  • Pharmacies
  • Political
  • Travel and tourism
  • Polling and surveys
  • City and state governments
  • Non-profit organizations
  • Schools 
  • Churches 
  • Healthcare organizations
  • Customer service and call centers
  • Collections agencies

Benefits of outbound IVR solutions:

  • Cost advantages – leveraging VoIP technology, large volumes of outbound messages can be sent quickly, reliably, and inexpensively.
  • Frees up office personnel and call center employees to work on more valuable tasks.
  • Calls can be made off business hours when customers are more readily available.
  • Flexible and scalable – IVR technology allows different events to trigger different responses allowing for a better overall customer experience.
  • Proactively reach customers avoid high volumes of inbound calls during business hours.

IVR service and software provider reputations depend on who they choose as their voice termination provider. An IVR solution is only as good as its ability to complete calls.

TouchTone Communications works with Tier 1 carriers to deliver reliable, quality voice termination to IVR service and software providers. TouchTone's high-performing switch and redundancy capabilities can handle a massive amount of concurrent calls without sacrificing quality. With pay-as-you-go pricing and no short duration penalties, customers can count on TouchTone Communications to deliver consistent, quality voice termination to support demanding needs.

Looking for IVR voice termination? Call 1-888-TOUCHTONE, or e-mail

Monday, July 14, 2014

What’s Interactive Voice Response (IVR)

and How Can It Help Your Company or Business

Woman using IVR system
Interactive Voice Response (IVR) is an effective tool to get messages out in a timely, professional, and cost effective manner. Many businesses are using IVR technology to help cut costs and to improve customer sales and support.

Interactive Voice Response allows a computer to automate interactions with telephone callers through the use of voice recognition and touch-tone telephone keypad entry.

IVR solutions use pre-recorded voice prompts and menus to present information and options to callers, and entries made on a phone's keypad to collect responses. Some also enable responses to be gathered through spoken words through voice recognition.

For example, airlines use an IVR system to help retrieve flight information and real-time flight delays. They can set up their IVR system to recognize callers by their registered phone number.

For example: Would you like to check the status of your flight to Chicago? For yes, press or say 1. To hear additional options, press or say 2.

Businesses and companies use an IVR to help direct customers to the appropriate party and to help streamline customer service.

For example: Hello and thank you for calling Joe's Auto Parts. If you know the extension of the party you wish to reach, please enter it now. To speak with the operator, press 0 at any time. For Sales, press 1. For Support, press 2. For Billing, press 3. To repeat this message, press pound.

TouchTone Communications’ customer, New York-based Dial Global, is a full-service radio network that produces and distributes radio programming to more than 6,000 stations in the U.S. One of their services, Radio Voodoo (an IVR system), answers phones for radio stations and makes it possible to use caller recordings in station programming. Dial Global provides the technology, and TouchTone provides the toll-free and DID termination.

"Radio Voodoo is a service that specializes in allowing radio stations to have their phones answered by an IVR. Stations then use the audio left by listeners during radio shows or in promotional announcements. Radio Voodoo has partnered with TouchTone as a provider of toll free origination and DID termination. As you can imagine, radio station traffic has great highs during contesting and sometimes great lows depending on market size. TouchTone has been able to balance the sometimes huge spikes from stations in New York, Chicago and Los Angeles while servicing the smaller stations in Lubbock, TX, Massena NY and St. Joseph, MO. 

The best part about working with TouchTone has to be the customer service. At Radio Voodoo, so much of our success has been the team at TouchTone coming up with creative ways to find solutions to our problems. They are energized, engaged, and do not rest until we arrive at a solution. TouchTone is very much a part of the team that has made Radio Voodoo a must have for radio stations across the country."

~Dee Perkins, Distribution Sales Manager
Dial Global

Looking for IVR voice termination? TouchTone Communications provides quality, low-cost in-bound (local and toll-free) and outbound calling to IVR service and software providers. To learn more call 888-TOUCHTONE or e-mail

Thursday, June 26, 2014

Cool Technology Trends

From wearables to apps to self-sterilizing keyboards, technology is helping to make lives easier and more enjoyable. We've compiled a list of some cool (and innovative) technology trends to look out for.


Fashionable yet functional, the wearable tech craze has just begun and it's not going to slow down anytime soon.

From glasses to watches to baby monitors, these gadgets can do anything from track your daily fitness activities to monitor your baby’s sleeping patterns.

  • Liquid Image Co® is a leading Action Camera manufacturer and the developers of the first in-goggle camera with the lens mounted at eye level, allowing for True POV video capture. The Apex HD+ is a Full HD Video Snow Goggle with WiFi for live streaming to Smartphones and Tablets. With the camera lens positioned just above the eyes, the Apex captures True POV footage of everything you see. (pictured above) 
  • Intel unveiled a headset nicknamed “Jarvis” that is supposed to act like a personal assistant.
  • Razer’s Nabu is a smartband health tracker that reports calories burned, steps taken and hours slept, among other things.
  • A SmartOne infant sleep monitor fits into a chest pocket and sends information and active alerts ontemperature, baby orientation, and breathing to a parent's mobile device.
  • The Quardiocore heart monitor can send the electrocardiogram to a smartphone and the EKG can be forwarded to a physician for remote heart monitoring.
  • YEI Technology's PrioVR, a virtual reality gaming accessory, allows sensors on the player to translate movement into the game.
 Rumor has it that Google is coming out with a watch that has it all! Rather than having to pull out your smartphone or tablet for frequent email, text and social media updates, you’ll glance at your watch.

Check out more wearable technology at 


Technology companies are constantly developing new apps to make our lives easier. There’s literally an app for everything!
Five years ago, Apple only offered 500 apps for download on its brand new App Store on iTunes. As of October 2013, Apple announced 1 million apps in its App Store.

Top Apps of 2014 from CBS News

  • Beautified is an app that offers discounted spa services and helps you find and book same-day beauty appointments. 
  • Hotel Tonight is an app that features last-minute hotel deals.
  • Groupon Reserve gets you 20 to 40 percent off last-minute dinner reservations.
  • TodayTix is a new app that gets you up to 50 percent off theater tickets.
Self-sterilizing Keyboards

Forget all the Lysol and hand sanitizer! The ultra-modern UVLightBoard zaps bacteria from its surface as you type.

Smart TVs getting smarter

Nowadays more and more customers expect the ability to use Netflix, Hulu, Amazon Instant Video and their web browser via their televisions. As a result, television manufactures are working harder and harder to make their TVs even smarter.

Smart TV shipments are expected to reach 123 million in 2014 – up from about 84 million in 2012.

3D Printing

The world has already seen some amazing things from 3D printing. However, from the looks of things it’s only the tip of the iceberg.

Tuesday, June 10, 2014

The Business & Leisure Quandary:

5 Tips to a Stress-Free Vacation

A true vacation is tough for many small business owners and managers who feel the need to relentlessly check e-mail and texts from the beach. Many fear of missed opportunities, employees slacking off, or that business will not operate smoothly when they are away.

starfish beach sandals
In a recent survey commissioned by Sam's Club, nearly 50% of small business owners only take major holidays off (if any days at all). And when they do find time to relax, many still find themselves attached to their laptops or smartphones and taking calls.

However, taking a vacation is an important component to avoiding burnout, relieving stress and re-energizing creativity. Here are a few steps that you can take to help you achieve a more enjoyable (and much deserved) vacation.

5 Steps to a Stress-Free Vacation

1. Plan your vacation around slow periods in your business
For those owners and managers who fear that going away will wreak havoc on the business, experts suggest scheduling a vacation in a historically slower time for your company. These ‘slow periods’ depend on your industry. If you are a florist, taking a vacation during any holiday season may not be ideal. However, if you have an office job, holidays may be the best time.

2. Tie up loose ends and complete any big projects
If you must, stay late for a couple of days and make sure that any big projects that you are working on are completed before you leave for your vacation. Not only will you have less weighing you down when you're away, but if you're able to start fresh, you'll also have a smoother transition back to the office.

3. Empower your employees and delegate
Put a good plan in place with your employees and don’t forget to delegate tasks and responsibilities. Start handing off assignments early so you can answer any questions well before you leave. If certain aspects of the business are of particular concern to you, ask for brief daily emailed updates to keep your mind at ease. 

Do not assume the worst, trust your employees.

If necessary, pick the right person to manage your small business while you're on vacation and train them to do it ahead of time. You should do this even if you're not planning a vacation just in case you are unable to work for some reason.

4. Set a Schedule (to check in, if you must)
If it makes you feel more at ease to keep tabs on things, set aside specific times during the day to check e-mail or make calls. But stick to only those times. For example, check your email first thing in the morning before your kids get up.

Use technology. It is your friend.

Many business owners and managers are able to take advantage of current technology and take their work with them when they travel (just in case something should come up). As long as you can work remotely and are vacationing in places with acceptable technological resources (such as electricity and wireless Internet) you can use your smartphone or laptop/tablet to check in.

Many business phone systems also offer advanced call routing so you can have calls forwarded directly to your hotel room or cell phone. You can even customize your settings by day, time and caller.

5. Manage Client Expectations
Tell any clients that you work with directly when you will be taking vacation well in advance so you can address any concerns before-hand. Also, inform them of who they can contact in case a question or issue should arise while you are away.

Planning a stress-free vacation takes a little planning on your part, but it will be well worth it in the end. And once you have your processes and procedures solidified you may be surprised by how many more “vacation” days you could actually take (and enjoy).

Monday, May 12, 2014

Find Me Follow Me: Intelligent Call Routing

Receive calls anytime, any place and from any device - never miss another important call again 

Find Me Follow Me Business VoIP calling feature
Find Me Follow Me, also referred to as Mobile Office, is one of the most beneficial features of a business phone system.

With Find Me Follow Me, your office doesn’t have to be restricted to your main place of business.  This powerful feature allows your employees to receive calls anywhere, anytime and from any device with the appearance of them being in the office. Calls can be routed to a cell phone, another number (like a home office or hotel room), or another person (like a receptionist or a co-worker). You can even customize how you receive calls by day, time and even caller.


  • Give out one number and work from anywhere without missing a call 
  • Keep your cell phone and home numbers private 
  • Customize how you receive your calls by day, time, and even caller 
  • Have calls ring to multiple phones at the same time or in an order of your choice (for example: ring your cell phone first, and then your home office).

More business VoIP phone service features

Tuesday, May 6, 2014

How Call Forwarding can benefit your business

Click here to view larger image
Click here to view larger image
First impressions count, especially in business. That's why it's important to have a phone system that not only makes you look and sound professional, but guarantees that your customers reach you when they need to.

Call Forwarding allows you to forward calls to another phone number (including a cell phone or home number) so you never have to worry about missing an important call.

You can set up rules, menus, and queues based on your needs. 

Call Forwarding categories include:

-    All Calls
-    When Busy
-    Do Not Disturb
-    No Answer
-    Selective Forwarding
-    When Out of Service

With Call Forwarding, you can also choose to have calls blocked all together, or sent directly to voicemail.

Call Forwarding is included free with TouchTone’s Business VoIP phone service. To learn more, call 800-900-5474, or visit

More Business VoIP phone service features.

Monday, April 28, 2014

TouchTone Communications Offers 30-Day Free Trial of Business VoIP Phone Service

Free Trial Business VoIPNEWS ALERT

WHIPPANY, N.J. (April 28, 2014) – TouchTone Communications, a nationwide voice and data provider, today announced a 30-day free trial promotion of its Business VoIP phone service.

Using existing Internet connection, Business VoIP delivers a complete turnkey business phone solution including unlimited local and long distance, faxing, conference calling, and full-featured VoIP phones.

The free trial was designed to help businesses who are considering making the switch to a VoIP service more easily evaluate how well VoIP technology can cut overall costs, increase productivity among employees, and simplify IT management. The 30-day trial includes TouchTone’s standard office Business VoIP voice plan plus rental of a VoIP phone. Those interested in participating in the free trial can sign up at

“In addition to considerable cost savings, Business VoIP provides a disaster proof, feature rich and scalable phone system at the fraction of the cost of traditional phone service,” said Pino Bio, President of TouchTone Communications. “With dozens of enterprise-class calling features to choose from, even the smallest companies can look bigger and sound more professional overnight.”

The system allows users to make and receive calls anytime, anywhere and from any device, and also connects multiple locations, remote employees and home offices under one main number, one extension list and one set of unified calling features.

“We are a small business with several offices. Phone systems always required a ‘closet’ for the equipment and an expense commitment. Our problem was keeping in contact with employees when they were working out of the office,” said Bob DuVal, President of UCC, Inc.

“With TouchTone we have no equipment to house, our phones are portable and we have one telephone number no matter how many locations we use. Monthly usage charges are much less. Our employees are always linked with one phone system no matter where they are working. The TouchTone system is reliable, call quality is perfect and if we need help utilizing a seldom used feature, the customer support staff is knowledgeable and quick to help,” added DuVal.

The service eliminates upfront capital investments and ongoing overhead expenses by enabling businesses to leverage the cloud as a platform to deploy communications devices and applications.  Both the service and PBX are fully managed off-site by TouchTone Communications; so unlike traditional phone systems, customers do not have to install and manage complicated and costly equipment.

Although large communication providers like RingCentral, Vonage, AT&T and Verizon are in the hosted VoIP game, Bio believes that not only does TouchTone’s Business VoIP phone service compare in both price and features, but outperforms in customer service.

“TouchTone’s Business VoIP caters specifically to small and medium sized businesses and home offices. Many times with larger providers these types of customers get lost because of their size. SMBs are the bread and butter of America and we want to make certain that they receive the same great benefits of a Fortune 500 phone system, but at a price that they can afford,” said Bio.

Businesses and IT professionals can select from a choice of plans, may mix and match feature sets including advance calling and unified messaging features and choose from a variety of VoIP Phones from Cisco and Polycom.

TouchTone Communications offers a comprehensive portfolio of voice, data, cloud and managed services that can be customized to meet the communications needs of any size business.

About TouchTone Communications, Inc.:
Incorporated in 1993, TouchTone Communications provides a comprehensive suite of voice and data services  via its proprietary network and through multiple Tier 1 service providers. Serving residential, enterprise, SMB, government and wholesale customers nationwide, TouchTone prides itself on providing the highest quality service at the most competitive rates, while always maintaining first-class customer service.  For more information please call 1-800-266-4006, or visit More information on TouchTone can be found at: 

Twitter: @TouchToneNet

Tuesday, April 22, 2014

How can an Auto Attendant help your business?

The benefits of an auto attendant.

An auto attendant acts like a virtual assistant and replaces the need for an actual receptionist or operator. An auto attendant automatically greets callers and directs them to the right person or department by simply pressing a button.

For example: for Sales, press 1; for Support, press 2; to dial by name, press 3.

It can make any size business look bigger and sound more professional overnight.  It is one of the many powerful calling features offered by Business VoIP phone service.

Customize your auto attendant to suite your needs. You can set up your auto attendant with the following options:

-    Dial by name directory
-    Dial by extension directory
-    Transfer to user
-    Transfer to a user’s voicemail
-    Transfer to another Auto Attendant

You can set up multiple auto attendants, including an auto attendant for employees.

For example:

To speak with John, press 1.

Once the call is transferred, a second auto attendant can be set up with additional options.

To leave a message, press 1; to reach me on my cell, press 2; to speak with someone in Support immediately, press 3.

Benefits of an Auto Attendant:

-    Look bigger and sound more professional
-    Replace the receptionist and/or operator
-    Route calls efficiently and effectively
-    Customize (set up separate auto attendants for business hours, after hours, and holidays)
-    Record directly from your phone or upload a pre-recorded greeting

To learn more about TouchTone’s Business VoIP phone service, visit

Thursday, April 17, 2014

Opportunity in Telecom: VoIP Sales Representative Position Available

Base salary + uncapped commissions + benefits

TouchTone Communications
has immediate opening for a VoIP Inside Sales Representative in their corporate Whippany office. 

As a member of the Business Sales team, the VoIP Inside Sales Representative is responsible for acquiring and maintaining new business opportunities by selling TouchTone’s Business VoIP solution to small and medium sized business customers; including generating interest, qualifying leads, and signing up new customer accounts.

The ideal candidate must be a college graduate with previous sales experience or sales professionals with one to three years related inside/outside sales experience and/or training; or equivalent combination of education and experience.

Aggressive compensation plan including salary and commissions. For successful professionals, there is no cap on commissions with unlimited income potential.

Core Responsibilities:
  • Qualifying lead referrals and closing new accounts/customers.
  • Developing new leads through building relationships, cold calling, referrals, Internet research, and social media.
  • Up-selling existing business customers as needed. 
  • Preparing, processing, and ensuring accurate completion of new quotes/proposals as well as service contract documents. 
  • Managing and tracking activities and progress in Company databases.
  • Conducting product demonstrations via the phone and Web conferencing. 
  • Handling inbound customer calls and engaging resources to solve concern.
  • Present a professional image in all communications to potential customers.
  • Maintain confidentiality of all customer and Company records and account numbers.

Required Skills:   

  • 1-3 years professional sales experience, preferably in VoIP or business telephone systems
  • Working knowledge of voice and data communications including VoIP and business telephone systems
  • Proven track record of exceeding corporate objectives and quota attainment
  • Self-driven, motivated and results-oriented
  • Professional demeanor; team player orientation
  • Strong sales ability, problem solving skills, and responsiveness
  • Energetic and positive attitude
  • Strong organizational skills
  • Desire to thrive in a high energy, quota driven, and evolving sales environment 
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in Microsoft Office
  • Bi-lingual is a plus

Apply online at

Thursday, April 3, 2014

Expand Your Customer Base to Include IVR Solution Providers

If you haven't already included IVR service and software providers to your customer demographic, it's time you expanded into this very lucrative market. Depending on their size, IVRs can average thousands, if not millions, of minutes in traffic each month. If you know of any IVR companies in your area, call or e-mail them to see if they need a (new) long distance service provider. And if you don't know of any, the Internet is a good place to find some.
Polycom VVX 500 Business Media VoIP Phone 
So what's an IVR?
An IVR (Interactive Voice Response) allows a computer to automate interactions with telephone callers through the use of voice and touch-tone telephone keypad entry. Many business and enterprise customers (such as credit card companies, pharmacies, call centers and political campaigns) are using IVR applications to help cut costs and help improve customer sales and support. They provide the technology, but require a reliable service provider to deliver quality, low-cost voice services.

TouchTone Communications customer, New York-based Dial Global, is a full-service radio network that produces and distributes radio programming to more than 6,000 stations in the U.S. One of their services, Radio Voodoo (an IVR system), answers phones for radio stations and makes it possible to use caller recordings in station programming. Dial Global provides the technology, and TouchTone provides the toll-free and DID termination.

"Radio Voodoo is a service that specializes in allowing radio stations to have their phones answered by an IVR. Stations then use the audio left by listeners during radio shows or in promotional announcements. Radio Voodoo has partnered with TouchTone as a provider of toll free origination and DID termination. As you can imagine, radio station traffic has great highs during contesting and sometimes great lows depending on market size. TouchTone has been able to balance the sometimes huge spikes from stations in New York, Chicago and Los Angeles while servicing the smaller stations in Lubbock, TX, Massena NY and St. Joseph, MO. The best part about working with TouchTone has to be the customer service. At Radio Voodoo, so much of our success has been the team at TouchTone coming up with creative ways to find solutions to our problems. They are energized, engaged, and do not rest until we arrive at a solution. TouchTone is very much a part of the team that has made Radio Voodoo a must have for radio stations across the country."

~ Dee Perkins, Distribution Sales Manager
   Dial Global

TouchTone provides quality, low-cost in-bound (local and toll-free) and outbound calling to IVR service and software providers. To learn more email

Thursday, March 20, 2014

Spring Cleaning Your Customer Marketing List

Warm weather means more than just a clean house, it also means spring cleaning for your business. And one item on your checklist should be cleaning your marketing list. 

As important as it is to have a customer marketing list (or prospect list), it is just as critical to
e-mail marketing

make sure that you have a clean one. This means removing people who do not read, or are no longer interested, in getting your emails or advertisements. You should clean your customer list at least twice a year.

This includes removing 

  • Duplicates
  • Inactive customers. Take off customers who are no longer active customers. Save that list separately for any future win-backs programs.
  • Unsubscribes. Most email marketing providers will automatically remove people who have unsubscribed from your marketing list, however, it’s also important to update any internal databases and/or lists you may have.

A clean list means
  • Fewer (spam) complaints. 
  • Better return on your marketing dollar and efforts – many email service providers charge you based on the size of your customer list. 
  • Higher engagement. People who get your emails and advertisements actual want to hear from you. 
  • Better brand image.

Happy cleaning!

Wednesday, March 19, 2014

Answering the Need for Short Duration & Dialer Termination

girl on headset Outbound call centers, specifically those using IVRs, predictive dialers, auto dialers, voice broadcasting, or robocalls require a long distance service provider that not only provides quality and low cost voice service, but without short duration penalties. These types of call centers can average thousands, if not millions, of minutes in traffic each month. Choosing the wrong long distance service provider can cost you THOUSANDS of dollars each month.

If you are a business customer, such as a credit card company, pharmacy or political  organization, that  automates their calls, you require a service provider that can answer the need for short duration and dialer termination.

At TouchTone, we understand that not every customer is created equal. That is why our call center services are customized to fit each individual customer's needs. Choose your platform, carrier, or connect directly to TouchTone's switch. You can count on TouchTone to deliver consistent, quality voice termination for your demanding call center needs.

Call Center/Short Duration Voice Termination
• Flat rate or NPA/NXX billing available
• No short duration penalties or surcharges for incomplete calls

• Tier 1/multi-carrier network options  
• High ASR
• High CPS capability
• 6/6 second billing
• No volume commitments 
• POI billing available
• 24/7 in-house NOC support
• International dialer termination

• Toll-free numbers available

Call center rates and more information

Tuesday, March 4, 2014

History of the @ sign

It was once considered a letter in the English language. The Chinese call it a little mouse, Danes & Swedes call it 'elephant's trunk', Germans a spider monkey, and Italians a snail. Israelis pronounce it 'strudels' and the Czechs say 'rollmops’. What is it? 

The @ sign!

@ signWhile in the English language, @ is now referred to as the "at sign," other countries have different names for the symbol (commonly associated with either food or animals – see list below for more names for the @ sign).

But by modern standards, the @ symbol is now commonly used and accepted around the world in e-mail transmissions/emails and Twitter handles. But today’s definition of @ wasn’t recognized until 1972, when Ray Tomlinson sent the first electronic message (e-mail) using the @ symbol to denote sending message from one location (computer) to another location (computer) -- user-name@name-of-the-computer.

But before the @ sign became what we know it today, the sign has a long and ambiguous history.

One theory states that medieval monks looking for shortcuts while copying manuscripts changed the Latin word for “toward” (ad) to “a” with the back part of the “d” as a tail to shorten the amount of pen strokes (resulting in the @ sign).

Other linguists will argue that the @ symbol is a more recent development, appearing sometime in the 18th century as a symbol used in commerce to indicate price per unit, signifying “at the rate of.” For example, 10 pigs @ $1.

In 2000, documents were discovered from the 14th century that showed the @ sign to indicate a measure of quantity.

Its true origin is still up for debate. Today, the @ sign has been inducted into the permanent collection of the Museum of Modern Art, which said its modern use as an example of “elegance, economy, intellectual transparency, and a sense of the possible future directions that are embedded in the arts of our time.”

William F. Allman (September 2012). The Accidental History of the @ Symbol. Retrieved from

Meanings Around the World for @

  • Afrikaans - In South Africa, it is called aapstert, meaning "moneky's tail"
  • The Arabic word for @ is fi, the Arabic translation of atBosnian, Croatian and Serbian - In these countries, it is referred to as the "Crazy I" 
  • Cantonese - In Hong Kong it is generally referred to as "the at sign," just as in England and America
  • Catalan - In Catalonia, it is called arrova, a unit of weight
  • Czech - In the Czech Republic, it is called zavinac, meaning "rollmop," or "pickled herring"
  • Danish - It is called alfa-tegn, meaning "alpha-sign" or snabel-a, meaning "elephant's trunk" or grisehale, meaning "pig's tail"
  • Dutch - Since English is prominent in the Netherlands, the English "at" is commonly used. However, the Dutch also call it apestaart, meaning monkey's tail," apestaartje, meaning "little monkey's tail" or slingeraap, meaning "swinging monkey"
  • French - In France, it is called arobase the name of the symbol. It is also referred to as un a commercial, meaning "business a", a enroule, meaning "coiled a", and sometimes escargot, meaning "snail" or petit escargot, meaning "little snail"
  • German - In Germany, it is called Affenschwanz, meaning "monkey's tail" or Klammeraffe, meaning "hanging monkey"
  • Greek - In Greece, it is called papaki, meaning "little duck"
  • Hebrew - It is shablul or shablool, meaning "snail" or a shtrudl, meaning "strudel"
  • Hungarian - In Hungary, it is called a kukac, meaning "worm" or "maggot"
  • Italian - In Italy it is called chiocciola, meaning "snail" and a commerciale, meaning "business a"
  • Japanese - In Japan, it is called atto maaku, meaning "at mark"
  • Mandarin Chinese - In Taiwan it is called xiao lao-shu, meaning "little mouse," lao shu-hao, meaning "mouse sign," at-hao, meaning "at sign" or lao shu-hao, meaning "mouse sign"
  • Norwegian - In Norway, it is called either grisehale, meaning "pig's tail" or kro/llalfa, meaning "curly alpha." In academia, the English term "at" is widely used
  • Polish - In Poland, it is called malpa, meaning "monkey." It is also called kotek, meaning "little cat" and ucho s'wini, meaning "pig's ear"
  • Portuguese - In Portugal it is called arroba, a unit of weight
  • Romanian - In Romania, it is called la, a direct translation of English "at"
  • Russian - Russians officially call it a kommercheskoe, meaning "commercial a", but it is usually called sobachka, meaning "little dog"
  • Spanish -- Like in Portugal, in Spain it is called arroba, a unit of weight
  • Swedish - The official term in Sweden is snabel-a, meaning "trunk-a," or "a with an elephant's trunk"
  • Thai - There is no official word for it in Thai, but it is often called ai tua yiukyiu, meaning "the wiggling worm-like character" 
  • Turkish - In Turkey, most e-mailers call it kulak, meaning "ear"

The History of the @ Sign (June 24, 2010). Retrieved from