Tuesday, April 22, 2014

How can an Auto Attendant help your business?

The benefits of an auto attendant.

An auto attendant acts like a virtual assistant and replaces the need for an actual receptionist or operator. An auto attendant automatically greets callers and directs them to the right person or department by simply pressing a button.

For example: for Sales, press 1; for Support, press 2; to dial by name, press 3.

It can make any size business look bigger and sound more professional overnight.  It is one of the many powerful calling features offered by Business VoIP phone service.

Customize your auto attendant to suite your needs. You can set up your auto attendant with the following options:

-    Dial by name directory
-    Dial by extension directory
-    Transfer to user
-    Transfer to a user’s voicemail
-    Transfer to another Auto Attendant

You can set up multiple auto attendants, including an auto attendant for employees.

For example:

To speak with John, press 1.

Once the call is transferred, a second auto attendant can be set up with additional options.

To leave a message, press 1; to reach me on my cell, press 2; to speak with someone in Support immediately, press 3.

Benefits of an Auto Attendant:

-    Look bigger and sound more professional
-    Replace the receptionist and/or operator
-    Route calls efficiently and effectively
-    Customize (set up separate auto attendants for business hours, after hours, and holidays)
-    Record directly from your phone or upload a pre-recorded greeting

To learn more about TouchTone’s Business VoIP phone service, visit http://www.touchtone.net/business-phone-service.html.

Thursday, April 17, 2014

Opportunity in Telecom: VoIP Sales Representative Position Available

Base salary + uncapped commissions + benefits

TouchTone Communications
has immediate opening for a VoIP Inside Sales Representative in their corporate Whippany office. 

As a member of the Business Sales team, the VoIP Inside Sales Representative is responsible for acquiring and maintaining new business opportunities by selling TouchTone’s Business VoIP solution to small and medium sized business customers; including generating interest, qualifying leads, and signing up new customer accounts.

The ideal candidate must be a college graduate with previous sales experience or sales professionals with one to three years related inside/outside sales experience and/or training; or equivalent combination of education and experience.

Aggressive compensation plan including salary and commissions. For successful professionals, there is no cap on commissions with unlimited income potential.

Core Responsibilities:
  • Qualifying lead referrals and closing new accounts/customers.
  • Developing new leads through building relationships, cold calling, referrals, Internet research, and social media.
  • Up-selling existing business customers as needed. 
  • Preparing, processing, and ensuring accurate completion of new quotes/proposals as well as service contract documents. 
  • Managing and tracking activities and progress in Company databases.
  • Conducting product demonstrations via the phone and Web conferencing. 
  • Handling inbound customer calls and engaging resources to solve concern.
  • Present a professional image in all communications to potential customers.
  • Maintain confidentiality of all customer and Company records and account numbers.

Required Skills:   

  • 1-3 years professional sales experience, preferably in VoIP or business telephone systems
  • Working knowledge of voice and data communications including VoIP and business telephone systems
  • Proven track record of exceeding corporate objectives and quota attainment
  • Self-driven, motivated and results-oriented
  • Professional demeanor; team player orientation
  • Strong sales ability, problem solving skills, and responsiveness
  • Energetic and positive attitude
  • Strong organizational skills
  • Desire to thrive in a high energy, quota driven, and evolving sales environment 
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in Microsoft Office
  • Bi-lingual is a plus

Apply online at


Thursday, April 3, 2014

Expand Your Customer Base to Include IVR Solution Providers

If you haven't already included IVR service and software providers to your customer demographic, it's time you expanded into this very lucrative market. Depending on their size, IVRs can average thousands, if not millions, of minutes in traffic each month. If you know of any IVR companies in your area, call or e-mail them to see if they need a (new) long distance service provider. And if you don't know of any, the Internet is a good place to find some.
Polycom VVX 500 Business Media VoIP Phone 
So what's an IVR?
An IVR (Interactive Voice Response) allows a computer to automate interactions with telephone callers through the use of voice and touch-tone telephone keypad entry. Many business and enterprise customers (such as credit card companies, pharmacies, call centers and political campaigns) are using IVR applications to help cut costs and help improve customer sales and support. They provide the technology, but require a reliable service provider to deliver quality, low-cost voice services.

TouchTone Communications customer, New York-based Dial Global, is a full-service radio network that produces and distributes radio programming to more than 6,000 stations in the U.S. One of their services, Radio Voodoo (an IVR system), answers phones for radio stations and makes it possible to use caller recordings in station programming. Dial Global provides the technology, and TouchTone provides the toll-free and DID termination.

"Radio Voodoo is a service that specializes in allowing radio stations to have their phones answered by an IVR. Stations then use the audio left by listeners during radio shows or in promotional announcements. Radio Voodoo has partnered with TouchTone as a provider of toll free origination and DID termination. As you can imagine, radio station traffic has great highs during contesting and sometimes great lows depending on market size. TouchTone has been able to balance the sometimes huge spikes from stations in New York, Chicago and Los Angeles while servicing the smaller stations in Lubbock, TX, Massena NY and St. Joseph, MO. The best part about working with TouchTone has to be the customer service. At Radio Voodoo, so much of our success has been the team at TouchTone coming up with creative ways to find solutions to our problems. They are energized, engaged, and do not rest until we arrive at a solution. TouchTone is very much a part of the team that has made Radio Voodoo a must have for radio stations across the country."

~ Dee Perkins, Distribution Sales Manager
   Dial Global

TouchTone provides quality, low-cost in-bound (local and toll-free) and outbound calling to IVR service and software providers. To learn more email business.support@touchtone.net.

Thursday, March 20, 2014

Spring Cleaning Your Customer Marketing List

Warm weather means more than just a clean house, it also means spring cleaning for your business. And one item on your checklist should be cleaning your marketing list. 

As important as it is to have a customer marketing list (or prospect list), it is just as critical to
e-mail marketing

make sure that you have a clean one. This means removing people who do not read, or are no longer interested, in getting your emails or advertisements. You should clean your customer list at least twice a year.

This includes removing 

  • Duplicates
  • Inactive customers. Take off customers who are no longer active customers. Save that list separately for any future win-backs programs.
  • Unsubscribes. Most email marketing providers will automatically remove people who have unsubscribed from your marketing list, however, it’s also important to update any internal databases and/or lists you may have.

A clean list means
  • Fewer (spam) complaints. 
  • Better return on your marketing dollar and efforts – many email service providers charge you based on the size of your customer list. 
  • Higher engagement. People who get your emails and advertisements actual want to hear from you. 
  • Better brand image.

Happy cleaning!

Wednesday, March 19, 2014

Answering the Need for Short Duration & Dialer Termination

girl on headset Outbound call centers, specifically those using IVRs, predictive dialers, auto dialers, voice broadcasting, or robocalls require a long distance service provider that not only provides quality and low cost voice service, but without short duration penalties. These types of call centers can average thousands, if not millions, of minutes in traffic each month. Choosing the wrong long distance service provider can cost you THOUSANDS of dollars each month.

If you are a business customer, such as a credit card company, pharmacy or political  organization, that  automates their calls, you require a service provider that can answer the need for short duration and dialer termination.

At TouchTone, we understand that not every customer is created equal. That is why our call center services are customized to fit each individual customer's needs. Choose your platform, carrier, or connect directly to TouchTone's switch. You can count on TouchTone to deliver consistent, quality voice termination for your demanding call center needs.

Call Center/Short Duration Voice Termination
• Flat rate or NPA/NXX billing available
• No short duration penalties or surcharges for incomplete calls

• Tier 1/multi-carrier network options  
• High ASR
• High CPS capability
• 6/6 second billing
• No volume commitments 
• POI billing available
• 24/7 in-house NOC support
• International dialer termination

• Toll-free numbers available

Call center rates and more information

Tuesday, March 4, 2014

History of the @ sign

It was once considered a letter in the English language. The Chinese call it a little mouse, Danes & Swedes call it 'elephant's trunk', Germans a spider monkey, and Italians a snail. Israelis pronounce it 'strudels' and the Czechs say 'rollmops’. What is it? 

The @ sign!

@ signWhile in the English language, @ is now referred to as the "at sign," other countries have different names for the symbol (commonly associated with either food or animals – see list below for more names for the @ sign).

But by modern standards, the @ symbol is now commonly used and accepted around the world in e-mail transmissions/emails and Twitter handles. But today’s definition of @ wasn’t recognized until 1972, when Ray Tomlinson sent the first electronic message (e-mail) using the @ symbol to denote sending message from one location (computer) to another location (computer) -- user-name@name-of-the-computer.

But before the @ sign became what we know it today, the sign has a long and ambiguous history.

One theory states that medieval monks looking for shortcuts while copying manuscripts changed the Latin word for “toward” (ad) to “a” with the back part of the “d” as a tail to shorten the amount of pen strokes (resulting in the @ sign).

Other linguists will argue that the @ symbol is a more recent development, appearing sometime in the 18th century as a symbol used in commerce to indicate price per unit, signifying “at the rate of.” For example, 10 pigs @ $1.

In 2000, documents were discovered from the 14th century that showed the @ sign to indicate a measure of quantity.

Its true origin is still up for debate. Today, the @ sign has been inducted into the permanent collection of the Museum of Modern Art, which said its modern use as an example of “elegance, economy, intellectual transparency, and a sense of the possible future directions that are embedded in the arts of our time.”

William F. Allman (September 2012). The Accidental History of the @ Symbol. Retrieved from

Meanings Around the World for @

  • Afrikaans - In South Africa, it is called aapstert, meaning "moneky's tail"
  • The Arabic word for @ is fi, the Arabic translation of atBosnian, Croatian and Serbian - In these countries, it is referred to as the "Crazy I" 
  • Cantonese - In Hong Kong it is generally referred to as "the at sign," just as in England and America
  • Catalan - In Catalonia, it is called arrova, a unit of weight
  • Czech - In the Czech Republic, it is called zavinac, meaning "rollmop," or "pickled herring"
  • Danish - It is called alfa-tegn, meaning "alpha-sign" or snabel-a, meaning "elephant's trunk" or grisehale, meaning "pig's tail"
  • Dutch - Since English is prominent in the Netherlands, the English "at" is commonly used. However, the Dutch also call it apestaart, meaning monkey's tail," apestaartje, meaning "little monkey's tail" or slingeraap, meaning "swinging monkey"
  • French - In France, it is called arobase the name of the symbol. It is also referred to as un a commercial, meaning "business a", a enroule, meaning "coiled a", and sometimes escargot, meaning "snail" or petit escargot, meaning "little snail"
  • German - In Germany, it is called Affenschwanz, meaning "monkey's tail" or Klammeraffe, meaning "hanging monkey"
  • Greek - In Greece, it is called papaki, meaning "little duck"
  • Hebrew - It is shablul or shablool, meaning "snail" or a shtrudl, meaning "strudel"
  • Hungarian - In Hungary, it is called a kukac, meaning "worm" or "maggot"
  • Italian - In Italy it is called chiocciola, meaning "snail" and a commerciale, meaning "business a"
  • Japanese - In Japan, it is called atto maaku, meaning "at mark"
  • Mandarin Chinese - In Taiwan it is called xiao lao-shu, meaning "little mouse," lao shu-hao, meaning "mouse sign," at-hao, meaning "at sign" or lao shu-hao, meaning "mouse sign"
  • Norwegian - In Norway, it is called either grisehale, meaning "pig's tail" or kro/llalfa, meaning "curly alpha." In academia, the English term "at" is widely used
  • Polish - In Poland, it is called malpa, meaning "monkey." It is also called kotek, meaning "little cat" and ucho s'wini, meaning "pig's ear"
  • Portuguese - In Portugal it is called arroba, a unit of weight
  • Romanian - In Romania, it is called la, a direct translation of English "at"
  • Russian - Russians officially call it a kommercheskoe, meaning "commercial a", but it is usually called sobachka, meaning "little dog"
  • Spanish -- Like in Portugal, in Spain it is called arroba, a unit of weight
  • Swedish - The official term in Sweden is snabel-a, meaning "trunk-a," or "a with an elephant's trunk"
  • Thai - There is no official word for it in Thai, but it is often called ai tua yiukyiu, meaning "the wiggling worm-like character" 
  • Turkish - In Turkey, most e-mailers call it kulak, meaning "ear"

The History of the @ Sign (June 24, 2010). Retrieved from http://www.webopedia.com/DidYouKnow/Internet/HistoryofAtSign.asp.

Monday, February 17, 2014

Zig Ziglar: Memorable Quotes to Live By

Attitude Makes a Difference

Your attitude, particularly in business, makes a difference. Life is not perfect and every now and then we all get throw a curve ball or two. How you deal with these situations can make or break the success of your business. Successful business owners do not focus on the negative, but instead channel their energy on what they can do to move their business forward. 

customer service tips
(Photo courtesy of
Having a positive attitude and staying motivated takes patience and practice. The father of motivational speaking, Zig Ziglar said it best, 

“Of course motivation is not permanent. But then, neither is bathing; but it is something you should do on a regular basis.”
A World War II veteran, Ziglar became the top sales person in several organizations before going out on his own as a motivational speaker and author. Ziglar wrote over two dozen books and enchanted millions with his lessons in positivity and leading a balanced life. Passing away at 86, Ziglar will be remembered as a man who inspired millions of people to believe in themselves and their dreams.

So the next time you need a little positive push, think of some of these memorable and reassuring Zig Ziglar quotes.

  • “If you can dream it, you can achieve it.”
  • “Remember that failure is an event, not a person."
  • “Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.”
  • “Attitude, not Aptitude, determines Altitude.”
  • “Of course motivation is not permanent. But then, neither is bathing; but it is something you should do on regular basis.”
  • “Among the things you can give and still keep are your word, a smile, and a grateful heart.”
  • “Expect the best. Prepare for the worst. Capitalize on what comes.”
  • “There has never been a statue erected to honor a critic.”
  •  “A lot of people have gone further than they thought they could because someone else thought they could.”
  • “A goal properly set is halfway reached.”
  • “If you go looking for a friend, you’re going to find they’re scarce. If you go out to be a friend, you’ll find them everywhere."