Position: VoIP Engineer
Company: TouchTone Communications – Whippany, NJ
Experience: Mid-Senior Level
Job Function: Engineering
Employment Type: Full-Time
Industry: Telecommunications
Job Description
Provide engineering support for TouchTone VoIP and TDM Networks across the U.S. This key position is responsible for technical operations support and performance management of all elements of the TouchTone Network. This position will be instrumental in assisting the company to deliver high levels of service availability.
Desired Skills and Experience
- Must have a thorough understanding of call flows and signaling protocols which include SIP, RTP, TDM including ISDN, DTMF and FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, etc.
- Must have strong knowledge in the following: Sansay VSXi or similar VoIP Telephony, Lucent LCS or similar TDM experience, Cisco and Juniper data networking routers and switches.
- STRONG KNOWLEDGE and combination experience of TDM - signaling PRI, CAS(DTMF), FXS/FXO, Data - LAN/WAN and VoIP - SIP/RTP.
- Demonstrated experience using Wireshark and other quality based IP tools used to monitor Jitter, Packet Loss, etc.
- Knowledge of telecom principals and terminology, including DID and Toll Free numbers, LATA OCN and NPA/NXX.
- Full understanding of VoIP architecture, including SIP and VoIP implementation.
About TouchTone Communications
Headquartered in Whippany, NJ, TouchTone Communications is a privately-held, debt free company established in 1993. TouchTone provides nationwide voice, data and VoIP services, including Dedicated Voice and Data, Hosted PBX, Enterprise SIP, Call Center Termination, Conferencing, MPLS and Ethernet, and Switched LD services to residential, SMB, public sector enterprise, government and wholesale customers. TouchTone is a facilities-based carrier offering services through its own proprietary network and through multiple Tier 1 networks, with major points of presence in Atlanta, Chicago, Los Angeles and Newark, NJ. TouchTone prides itself on providing the highest quality service at the most competitive rates, while always maintaining highest levels of customer service.
What We Offer
* High-energy atmosphere * Work with a highly motivated and dedicated team
* Competitive salary * 401K
* Medical Benefits * Generous PTO program
Send cover letter and resume to JOBS@TOUCHTONE.NET.
Base salary + uncapped commissions + benefits
TouchTone Communications has immediate opening for a VoIP Inside Sales Representative in their corporate Whippany office.
As a member of the Business Sales team, the VoIP Inside Sales Representative is responsible for acquiring and maintaining new business opportunities by selling TouchTone’s Business VoIP solution to small and medium sized business customers; including generating interest, qualifying leads, and signing up new customer accounts.
The ideal candidate must be a college graduate with previous sales experience or sales professionals with one to three years related inside/outside sales experience and/or training; or equivalent combination of education and experience.
Aggressive compensation plan including salary and commissions. For successful professionals, there is no cap on commissions with unlimited income potential.
Core Responsibilities:
- Qualifying lead referrals and closing new accounts/customers.
- Developing new leads through building relationships, cold calling, referrals, Internet research, and social media.
- Up-selling existing business customers as needed.
- Preparing, processing, and ensuring accurate completion of new quotes/proposals as well as service contract documents.
- Managing and tracking activities and progress in Company databases.
- Conducting product demonstrations via the phone and Web conferencing.
- Handling inbound customer calls and engaging resources to solve concern.
- Present a professional image in all communications to potential customers.
- Maintain confidentiality of all customer and Company records and account numbers.
Required Skills:
- 1-3 years professional sales experience, preferably in VoIP or business telephone systems
- Working knowledge of voice and data communications including VoIP and business telephone systems
- Proven track record of exceeding corporate objectives and quota attainment
- Self-driven, motivated and results-oriented
- Professional demeanor; team player orientation
- Strong sales ability, problem solving skills, and responsiveness
- Energetic and positive attitude
- Strong organizational skills
- Desire to thrive in a high energy, quota driven, and evolving sales environment
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office
- Bi-lingual is a plus
Apply online at
http://jobview.monster.com/VoIP-Sales-Representative-Job-Whippany-NJ-132897725.aspx
